Job Responsibilities:

1. Familiar with market dynamics, expand new customers;

2. Collect, organize, and analyze customer information to support the development of strategies for clients;

3. Assist the business director in formulating work plans according to shipowner needs, break down marketing tasks, and track progress;

4. Regular communication with clients, respond to client inquiries, conduct regular follow-ups with clients to understand their needs and feedback, resolve client issues, and improve customer satisfaction.

Qualifications:

1. Familiar with the entire process of crew recruitment, training, dispatch, and management, with a solid foundation in the industry;

2. Master the core concepts and skills of customer relationship management—customer segmentation, demand analysis, satisfaction improvement, etc.;

3. Able to use marketing tools, such as SWOT analysis, PEST analysis, etc., to develop effective market expansion plans for the company;

4. Possess excellent communication and coordination skills, able to communicate effectively with clients, crew members, and internal teams to solve various problems;

5. Skilled at getting customer needs, providing personalized solutions, and enhancing customer satisfaction.